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Azonprinter d.o.o.

OIB 76288894727, MB 02049074 Tel. +385 1 461 8003, Fax +385 1 461 8004 Web: www.azonprinter.com, E-mail: info@azonprinter.com

MANUFACTURER WARRANTY

 

A – WHAT IS COVERED

 

Azonprinter warrants to the original purchaser that the product enclosed with this Limited Warranty statement and used in the country of purchase will conform to the manufacturer’s specifications and be free from defects in workmanship and materials for a period of one (1) year from the printer installation date at customer place “as found on the installation report submitted to Azonprinter”. If no installation report is on file at Azonprinter, the warranty period begins based on the date product was shipped from Azonprinter. An extended warranty is available at additional cost. Onsite warranty service as required at the sole determination of Azonprinter is covered under this warranty for parts and labor only.

All Travel, Lodging and Per Diem expenses are the responsibility of the original purchaser.

 

B – TERMS AND CONDITIONS

 

Exclusive use of Azonprinter inks – You must use only Azonprinter ink throughout all warranty periods
Use of non-Azonprinter ink at any time during any warranty period disqualifies your product from receiving any warranty coverage.
You may be required to provide proof of purchase of Azonprinter ink in order to substantiate its continuous and exclusive use.
Repair and maintenance made necessary by the use of any ink that is not expressly certified and approved by Azonprinter Company is not covered by the Azonprinter Manufacturer Warranty or any Azonprinter Service Contract Third party components.
Warranty also do not cover any damage caused by the use of non-Azonprinter inks, third-party software, applications, parts, components or peripheral devices added to the product after its shipment from Azonprinter.

 

C – WHAT THIS WARRANTY DOES NOT COVER

 

This warranty covers only normal manufacturing environment use in the country of original purchase. Azonprinter is not responsible for warranty service should the Azonprinter label or logo or the rating label or serial number be removed or should  the  product fail to be properly  maintained or fail to function properly as a result of misuse , abuse , improper  installation, neglect, duty cycle abuse, improper shipping, damage caused by disasters such as fire, flood, and lightning, improper

electricalcurrent, softwareproblems,interactionwith non-AzonprinterproductsincludinginksnotapprovedbyAzonprinter, or service other than by an Authorized agent. Duty cycle abuse is defined as operation of this printer beyond its nominal

duty cycle; all repairs thereafter are to be billed on a time and materials basis. Please Note: All ink flow items including but not limited to print heads, capping stations, dampers etc. are a consumable wear item except in cases where there is mechanical or electrical failure upon initial installation. If a claimed defect cannot be identified or reproduced in service, the customer will be held responsible for costs incurred. Azonprinter shall not be held liable for the integrity and/or longevity of any text, photographic images, digitized images, holographic images, graphics, patterned overlays, bar codes, or combination thereof that are produced, generated, or otherwise transferred to printable media by the use of Azonprinter printers, SAI Flexi Sign ProTM and Cadlink Digital Factory software or supplies under this agreement. Unless stated herein, any statements or representations made by any other person or firms are void.

Neither Azonprinter nor its affiliates shall be liable for any loss, inconvenience, or damage, including direct, special, incidental, or consequential damages, resulting from the use or inability to use the printers, whether resulting from breach of warranty or any other legal theory even if Azonprinter has been advised of the possibility of such damages.

 

D – WHAT Azonprinter WILL DO TO CORRECT PROBLEMS

 

If you have any problems whatsoever, contact Azonprinter over the ticketing system immediately. Azonprinter will endeavor to fix the problem over the the ticketing system and if needed by shipping replacement parts.
If it is determined that an onsite service visit is required by Azonprinter, an authorized technician will be dispatched by Azonprinter. All Travel, Lodging and Per Diem expenses are the responsibility of the original purchaser.

 

E – WARRANTY CLAIM

 

To receive free warranty replacement parts, Azonprinter requires a completed warranty claim which must include the serial number and detailed information regarding the damaged part.
To order spare parts under warranty, this form must be filled in correctly. The defective part has to be returned to Azonprinter within 30 days otherwise, the cost for the parts and handling will be charged.

All materials must be returned to our address with the remark “IN TRANSIT” on each parcel.

 

F – ACTIVATE PRINTER / SOFTWARE LICENSE / TICKETING SYSTEM

 

Fill out this form, obtain signature and send the entire completed document to validation@azonprinter.com to validate your warranty and receive software license and ticketing system login and password.
Without signed and sent document you will not be able to start installation and run printer.

 

Company dedicated contact person

Dedicated technician or operator

Receive technical bulletins by email

Receive Azon Newsletter by email

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G – PRIVACY POLICY

 

This Privacy Policy describes how Azonprinter d.o.o. collects, uses, and discloses your personal data when you use one of our products (Matrix series, Edge Series, Pronto Series and Razor Series) or when you visit or purchase
from https://www.azonprinter.com/ticketing-orders/ (collectively, our “Services”).
We use your data to provide and improve our Services. By using our Services, you agree to the collection and use of information in accordance with this policy.

Definitions
• Service

Service is the https://www.azonprinter.com website operated by Azonprinter d.o.o. • Personal Data

Personal Data means data about a living individual who can be identified from these data (or from these and other information either in our possession or likely to come into our possession).

• Usage Data
Usage Data is data collected automatically and either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).

• Cookies
Cookies are small pieces of data stored on your device (computer or mobile device).

• Data Controller
Data Controller means the natural or legal person who (either alone or jointly or in common with other persons) determines the purposes for which, and the manner in which, any personal information is, or will be, processed. For the purpose of this Privacy Policy, we are a Data Controller of your Personal Data.

• Data Processors (or Service Providers)
Data Processor (or Service Provider) means any natural or legal person who processes the data on behalf of the Data Controller.
We may use the services of various Service Providers in order to process your data more effectively.

• Data Subject (or User)
Data Subject is any living individual who is using our Service and is the subject of Personal Data.

• Information Collection and Use
We collect several different types of information for various purposes to provide and improve our Service to you.

• Personal Data
While using our Services, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:

  • Email address

  • First name and last name

  • Phone number

  • Address, State, Province, ZIP/Postal code, City

  • Cookies and Usage Data

Company name

We may require you to register with certain required information to access or subscribe to our Services. The required information is indicated on the registration pages of our products. Required information may include any Personal Data and we not be able to provide you with access to our Services if you do not provide required information. We may also request optional information when you access our Services. This information will be indicated when you register with our Services.

We may use your Personal Data to contact you with newsletters, marketing, or promotional materials, and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send.

• Use of Data
Azonprinter d.o.o. uses the collected data for various purposes:

  • T o provide and maintain our Services

  • To notify you about changes to our Services

  • To allow you to participate in interactive features of our Services when you choose to do so

  • T o provide customer support

  • To gather analysis or valuable information so that we can improve our Services

  • To monitor the usage of our Services

  • To detect, prevent, and address technical issues

  • To provide you with news, special offers, and general information about other goods, services, and events, which

    we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information

  • Legal Basis for Processing Personal Data Under General Data Protection Regulation (GDPR)
    If you are a Data Subject under the protection of GDPR, Azonprinter’s legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Data we collect and the specific context in which we collect it.
    Azonprinter d.o.o. may process your Personal Data because:

  • We need to perform a contract with you

  • You have given us permission to do so

  • The processing is in our legitimate interests and it’s not overridden by your rights

  • For payment and registration processing purposes

  • T o comply with the law

  • Azonprinter d.o.o. Business Information

    Registration Name: Azonprinter d.o.o.
    Place of Registration: Zagreb, Croatia
    Registered Office Address: Fallerovo Setaliste 22, 10000 Zagreb, Croatia Registered Number: 080553605

• Retention of Data
Azonprinter d.o.o. will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.
Azonprinter d.o.o. will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security, or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.

• Transfer of Data
Your information, including Personal Data, may be transferred to, and maintained on, systems located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.
Additionally, if you are not a Canadian resident, we note that we are processing your information in order to fulfill contracts we might have with you, or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information may be transferred to countries other than your residence, including to Canada and the United States.
Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Azonprinter d.o.o. will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place, including the security of your data and other personal information.
If you are a Data Subject under the protection of GDPR, you have certain data protection rights. Azonprinter d.o.o.aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.

If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please contact us. In certain circumstances, you have the following data protection rights:

  • The right to access, update or to delete the information we have on you. Whenever made possible, you can access, update or request deletion of your Personal Data.

  • The right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete.

  • The right to object. You have the right to object to our processing of your Personal Data.

  • The right of restriction. You have the right to request that we restrict the processing of your personal information.

  • The right to data portability. You have the right to be provided with a copy of the information we have on you in a

    structured, machine-readable, and commonly used format.

  • The right to withdraw consent. You also have the right to withdraw your consent at any time where Azonprinter

    relied on your consent to process your personal information.
    Please note that we may ask you to verify your identity before responding to such requests.
    You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area (EEA).

• Disclosure for Law Enforcement
Under certain circumstances Azonprinter d.o.o. may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).

• Legal Requirements
Azonprinter d.o.o. may disclose your Personal Data in the good faith belief that such action is necessary:

  • T o comply with a legal obligation

  • To protect and defend the rights or property of Azonprinter d.o.o.

  • To prevent or investigate possible wrongdoing in connection with the Service

  • To protect the personal safety of users of the Service or the public

  • T o protect against legal liability

  • Security of Data

    The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

• Children’s Privacy
Our Service does not address anyone under the age of 18 (“Children”).
We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

• Changes to this Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.
We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the “effective date” at the top of this Privacy Policy.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

• Contact Us
If you have any questions about this Privacy Policy, please contact us:

• By email: privacy@azonprinter.com

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